Privacy Policy

1 Who We Are

b9ga is an online casino and sports betting platform accessible at https://b9ga.app. Throughout this Privacy Policy, references to "b9ga", "we", "us", or "our" refer to the entity operating the b9ga platform and responsible for the processing of your personal data.

b9ga serves players primarily based in Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and other cities across the country. We are the data controller in respect of all personal data collected through b9ga.app and its associated sub-pages and features.

If you have any questions about this Privacy Policy or the way b9ga handles your personal data, please contact our Data Privacy team at [email protected].

2 Data We Collect

b9ga collects personal data across several categories depending on how you interact with the platform. The categories are as follows:

2.1 Identity & Registration Data

• Full legal name as it appears on your CNIC or passport
• Date of birth (used for mandatory age verification — b9ga is a 21+ platform)
• Gender (optional, used for personalisation)
• Nationality and country of residence
• Username and account password (stored in hashed, non-reversible format)

2.2 Contact Data

• Email address
• Mobile phone number (used for account verification and 2FA)
• Residential address including city, province, and postal code

2.3 KYC Verification Documents

• Copy of CNIC (Computerised National Identity Card), passport, or other government-issued photo ID
• Proof of residential address (utility bill, bank statement, or similar document dated within 3 months)
• Selfie photographs for identity matching, where required
• Proof of payment method ownership where requested during withdrawal review

2.4 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and methods (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, card details)
• Account balance history and transaction logs
• Payment method identifiers (masked card numbers, mobile wallet numbers)
• Bonus allocation and wagering records

2.5 Gaming & Betting Activity Data

• Games played, bets placed, bet amounts, and outcomes
• Session start and end times
• Responsible gaming settings including deposit limits and self-exclusion status
• Game preferences and browsing behaviour within the platform

2.6 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Unique device identifiers
• Log data including page visits, clicks, errors, and session duration

2.7 Communications Data

• Records of live chat and email exchanges with b9ga support
• Complaint and dispute correspondence
• Responses to surveys or feedback requests (where voluntarily submitted)

3 How We Collect Data

b9ga collects personal data through the following channels:

• Directly from you — when you register an Account, complete KYC, make deposits or withdrawals, place bets, contact support, or update your Account settings.
• Automatically — through cookies, server logs, and analytics tools when you browse b9ga.app. Technical and device data is collected passively during all platform interactions.
• From third parties — including payment processors (JazzCash, EasyPaisa, bank partners), identity verification service providers, and fraud-detection partners. b9ga only receives the minimum data necessary from third parties to fulfil the relevant function.

4 How We Use Your Data

b9ga uses collected personal data for the following purposes:

5 Legal Bases for Processing

b9ga processes personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity: Processing required to register your Account, provide gaming services, and process financial transactions. Without this processing, b9ga cannot deliver its services to you.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, KYC requirements, responsible gaming obligations, and any other applicable legal or regulatory duty.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and internal analytics, where these interests do not override your privacy rights.
• Consent: Processing for optional purposes such as marketing communications or non-essential cookies, where you have given clear, freely withdrawable consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing

b9ga does not sell your personal data. We share data only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card processing partners receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations with b9ga.
• Identity verification providers: Third-party KYC service providers receive identity documents and selfie data solely for the purpose of verifying your age and identity. Data is not retained by these providers beyond the verification process.
• Fraud and security partners: Anonymised or pseudonymised technical data may be shared with security service providers to detect and prevent fraudulent activity, account takeovers, and money laundering.
• Game content providers: Internationally licensed game studios that supply casino games and sports betting markets on b9ga may receive limited session and bet data necessary for game operation and fairness auditing. These providers are contractually prohibited from using this data for any other purpose.
• Regulatory and law enforcement authorities: b9ga will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction. Where legally permitted, b9ga will notify affected users of such disclosures.
• Professional advisors: Legal counsel, auditors, and compliance advisors may access personal data under strict confidentiality obligations where necessary to provide professional services to b9ga.

7 Cookies & Tracking Technologies

b9ga uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players navigate the site. The categories of cookies we use are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your language preference, display settings, and responsible gaming preferences between sessions.
• Analytics cookies: Collect anonymised data about page visits, session durations, and feature usage to help b9ga improve the platform experience. No personally identifiable information is included in analytics data.
• Preference cookies: Store your notification and marketing communication opt-in status so that b9ga respects your choices consistently across sessions.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play on b9ga, though some personalisation features may be reduced. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

8 Data Retention

b9ga retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. The following retention periods apply:

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

9 Data Security

b9ga implements a layered approach to data security. The technical and organisational measures we maintain include:

• 256-bit SSL/TLS encryption on all data in transit between your device and b9ga's servers.
• Encryption at rest for all sensitive personal data and financial records stored on b9ga's servers.
• Role-based access controls ensuring that b9ga staff can only access personal data strictly necessary for their role. No general-access permissions are granted.
• Two-factor authentication (2FA) available for all player accounts and mandatory for all b9ga administrative accounts.
• Regular penetration testing conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection systems that monitor b9ga's infrastructure continuously for anomalous access patterns and potential breaches.

Despite these measures, no online system is entirely immune to risk. In the event of a data breach that is likely to affect your rights or interests, b9ga will notify affected players as soon as reasonably practicable and take immediate remediation steps.

10 Your Rights

As a b9ga player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of access: You may request a copy of all personal data b9ga holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. For basic account details, you can update these directly within your Account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to b9ga's legal retention obligations. Note that certain data (such as KYC records and financial transaction logs) must be retained for regulatory compliance and cannot be erased on request.
• Right to restrict processing: You may request that b9ga limits the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: You may request a machine-readable copy of the personal data you provided to b9ga, for transfer to another service provider.
• Right to object: You may object to processing based on b9ga's legitimate interests or for direct marketing purposes. Objections to direct marketing will always be honoured immediately.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11 Children & Minors

b9ga is strictly intended for persons aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If b9ga discovers that an Account has been registered by a person under this age, the Account will be immediately closed, all funds will be forfeited, and any personal data associated with that Account will be deleted except where retention is required by law.

If you believe that a minor has registered on b9ga, please report this to us immediately at [email protected] so that we can take prompt action. We take underage gambling extremely seriously and support Pakistani families in keeping gaming platforms away from minors.

12 International Data Transfers

b9ga's primary server infrastructure is maintained in secure data centres. Some of our third-party service providers — including KYC verification partners and game content providers — may be located outside Pakistan and may process personal data in their respective jurisdictions.

Where personal data is transferred internationally, b9ga ensures that adequate protections are in place through one or more of the following mechanisms:

• Contractual clauses that bind the recipient to data protection standards equivalent to those applied by b9ga.
• Transfers only to jurisdictions that maintain regulatory frameworks recognised as providing adequate data protection.
• Express consent from the player where neither of the above mechanisms applies and the transfer is in the player's clear interest.

13 Third-Party Links

b9ga.app may contain references or links to third-party game providers and payment platforms. These third parties operate under their own independent privacy policies, and b9ga is not responsible for their data practices. We encourage you to review the privacy policy of any third-party service before providing them with personal data.

b9ga does not endorse the privacy practices of any third party and makes no representations or warranties about the adequacy of their data protection measures.

14 Changes to This Policy

b9ga reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email and display a prominent notice on b9ga.app. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of b9ga following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with a material change, you may request Account closure by contacting our support team before the change takes effect.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way b9ga processes your personal data, please reach out to us through the following channels:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request – [Your Username]"
• Live Chat: Available 24/7 through the chat widget on b9ga.app after logging in
• Response time: b9ga commits to acknowledging all privacy-related requests within 5 business days and providing a full response within 30 calendar days

For responsible gaming support, self-exclusion requests, or player protection tools, please visit our Responsible Gaming page. For the full terms governing your use of b9ga, please read our Terms & Conditions.